Privacy Policy

Last Updated: September 22, 2026

Hurd Sound Therapy ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an appointment, or use our sound therapy services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Data"). The types of personal data we collect include:

  • Contact & Identification Data: Your name, email address, phone number, and physical/mailing address provided when booking an appointment or contacting us.

  • Appointment & Session Information: Details regarding your sound therapy bookings, date/time preferences, appointment notes, or health and wellness concerns you voluntarily share with us prior to or during a session.

  • Payment Information: Credit/debit card numbers, billing addresses, and payment history. Note: All online payment processing is handled securely by third-party payment gateways; we do not store full payment card details on our servers.

  • Technical & Usage Data: IP address, browser type, operating system, referring URLs, device information, and interactions with our website collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Providing & Managing Services: Scheduling, confirming, reminding you of, and conducting sound therapy appointments.

  • Processing Payments: Processing transactions, issuing invoices, and managing cancellations or refunds.

  • Customer Support: Responding to your inquiries, questions, feedback, or support requests.

  • Marketing & Communications: Sending newsletter updates, promotional offers, or service announcements (only if you have opted in to receive them). You may opt out at any time.

  • Site Optimization: Analyzing website usage trends to improve user experience, site functionality, and service offerings.

  • Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our terms and policies.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share necessary data with trusted third-party service providers who perform services on our behalf, including:

    • Online Booking Platforms: (e.g., Acuity Scheduling, Calendly, Square Appointments) to schedule your sessions.

    • Payment Processors: (e.g., Stripe, Square, PayPal) to process secure payments.

    • Communication & Email Services: To send appointment confirmations, reminders, and newsletters.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: If Hurd Sound Therapy is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

4. Health & Wellness Disclaimers & Confidentiality

  • Health Information: Any wellness goals, health conditions, or personal notes you share with us are treated with strict confidentiality and used solely to tailor your sound therapy session safely.

  • Not Medical Advice: Sound therapy services provided by Hurd Sound Therapy are complementary wellness practices and are not a substitute for professional medical advice, diagnosis, or medical treatment.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct any inaccurate or incomplete information.

  • Deletion: The right to request that we erase your personal data, subject to certain legal exceptions.

  • Opt-Out: The right to unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in the email or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 without parental or legal guardian consent. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Business Name: Hurd Sound Therapy

  • Email: hurdsoundtherapy@gmail.com

  • Phone: 07730 134 570

  • Location / Address: Croxley, UK